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Shipments

  • Shipments are made by registered mail by CTT
    - Portugal -1/2 business days (Monday to Friday)
    - Islands - 1/10 business days (Monday to Friday)
    - Other countries - 1/15 days (it will depend on how far away it is)

  • A tracking code is sent

  • Depending on stock availability, it may take 1-7 days to ship.

  • Shipping made to Mainland Portugal and Islands, and other countries, check if we ship to your country at the end of the purchase

  • OsxuHome is not responsible for losses or possible delays, but we will do our best to resolve them.

  • Shipping only after payment confirmation

Payments

  • Payments made directly through the website, with ATM card and PayPal

  • Other types of payments may eventually be added

Products

  • Product specifications will always be in the product descriptions

  • All the information, whether it is CrueltyFree or Organic, will also be there!

  • NaturalEscape is not responsible for possible allergic reactions as the ingredients will all be described on the product page!

  • All products are handcrafted, so there may be changes in color, smell and texture from product to product.

  • The products are handmade, natural and organic, therefore, they do not have a long shelf life like industrial products.

 

EXCHANGES AND RETURNS

  • Exchanges and returns are accepted within 14 days of receiving the order. To make an exchange or return, you must contact us.here. An email will be sent with all the information necessary to make the exchange or return. The cost of shipping the products is the responsibility of the customer, only in cases where the product sent does not match the order, or the product arrives damaged due to damage incurred during shipping, the shipping cost is covered by NaturalEscape. No exchanges or returns are made on products that have already been used, opened and/or have been damaged by the customer. Exchanges or returns are not accepted on products purchased on sale. If your product arrives damaged or does not correspond to the order, please contact us using the (contact) below to exchange the product, free of shipping costs for the customer.








  • STOCK


     

  • We are a small store where we do our best to always have products available for shipping, however, depending on the number of orders, we may have to increase shipping times so that we can place your orders. Since we are the ones who make everything from scratch and with as much care and affection as possible, we ask that you be understanding in this aspect.

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